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Solace Women's Aid

Working to end violence towards women and children

For information, advice and emergency accommodation
please call the 24 hour domestic violence freephone
helpline on 0808 2000 247

SWA Advice Line telephone numbers available
Monday to Friday:
020 8269 2121 (10am – 1pm and 2pm – 4pm)
020 7428 9962 (10am – 12 noon)
020 7428 7656

About Us

• Introduction

• Mission Statement

• Our Work

• Policies and precedures

• Supporters

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Introduction

Solace Women’s Aid is an independent charity providing a comprehensive range of services for women and children affected by domestic violence.

We aim to provide excellence in all our services, placing women and children who use our refuge and community based services at the heart of the organisation. 

All our Services work in a holistic and empowering way so that service users can live independent lives free from domestic violence.

We offer safe housing in our refuges across London and also offer community based support for women living in their own homes.

We offer dedicated Legal, Advice, Counselling and Parenting Services, Domestic Violence Workshops and Lifeskills Training.  We offer Children’s Services, which include Individual and Group Support and Counselling.

We will always arrange an interpreter where needed and several of our staff speck community languages.  We have disability access to refuge space and to community services and will arrange local meetings in fully accessiable community buildings if required.

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Mission Statement

Our mission is to support and protect women, children and men affected by domestic violence by providing a wide range of sustainable services of the highest possible standard and working to prevent domestic violence by influencing the policy and practice of others.

SWA Vision

We aim to provide ‘excellent’ services, placing those who use our residential and community based services at the heart of the organisation. Our approach is integrated and holistic.

We value our staff and provide excellent support and avenues for personal and professional development as well as a training programme for all staff. Our staff underpin everything we strive for.

We will continue to develop a range of strategic partnerships to enhance our service provision and ensure the long term viability of our organisation

SWA Values and Principles

SWA works to a set of values, adhered to by our staff and board of trustees. These values underpin our work and guide us in the way we work with the women and children using our services, each other and agencies we work in partnership with.Solace Women’s Aid employees are expected to respect and encourage our values and principles at work.
When we are working with women and children:

• We believe women when they tell us what has happened to them. We don’t ask for proof or evidence

• We respect whatever decision a woman makes for herself. This might include a decision to stay in an abusive relationship or return to her abusive partner

• We are committed to challenging discrimination wherever we come across it and to providing services that are accessible to all women and children

• We aim to provide services that are led by the women and children who use them

• We support women to feel empowered by making sure they have all the information they need to make decisions. Once a woman has made a decision, we will help her make her decision a reality

• We prioritise the safety of women and children at all times

As an organization:

We have a commitment to achieving excellence across all our services

We insist on the highest integrity and personal standards

We aim to promote teamwork, individual responsibility, mutual support and the strength that comes from diversity

We aim to ensure equality of opportunity in all our employment practices, policies and procedures

We make sure we consult with staff, volunteers and service users to find out how we can improve our services. This helps create joint ownership of Solace Women’s Aid

We aim to create an environment where everyone has the opportunity to grow and a responsibility to help others develop

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Our Work

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Policies and precedures

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Supporters

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