Advice Caseworker

This is a training opportunity with a starting salary range of £22,500 - £24,000 per annum. Once candidates have successfully completed the training (fully qualified) they will be eligible to move to the next salary band (£24,500 - £27,500).
Closing date
Full Time - 37.5 hours per week
Contract type
Interview date

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service

The advice team provides services to London residents via the Solace Ascent Hub which covers East boroughs of London. 

About the Role

Providing an effective and efficient advice and casework service to women affected by VAWG. The responsibilities will include working on the advice line on a daily basis and providing accurate advice and support to women and girls affected by all forms of VAWG, carrying out effective casework, implementing the empowerment model and strength based approach, providing efficient advice and support to professionals calling the line, promote the services to reach as many women in need of the service as possible. The role also includes supporting and supervising our volunteers on the line, as well as ensuring the duty inbox is checked and the referrals are processed.

About You

The post-holder must have the ability to work as part of a team, in a fast-paced environment, the ability to learn new skills and the desire, passion, resilience and empathy to support women and girls who are affected by VAWG and might be in crisis situations.

This post requires proactive working, strong advocacy skills, ability to prioritise the workload, manage a busy workload and good communication and empathy skills.

You will also need core skills to work under pressure without compromising the quality of the service delivery and need to recognise the importance of self-care and be willing to implement this into daily practice.

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

How to apply

To apply please complete and send the Application Form AND Equality Monitoring form to [email protected] by the closing date above. If for any reason you are having trouble downloading the documents, please email us and we will send the documents to you.

Unfortunately we do not accept CVs.

Please ensure you send the correct documents by the closing date, as late applications will not be accepted.

Due to the number of applications we receive, Solace Women’s Aid cannot communicate further with applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.

Solace is a Disability Confident employer. Please feel free to email us at [email protected] if you require any additional support to apply for this role.

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role

No agencies