Deputy Service Manager

£34,000 - £36,000 per annum depending on skills and experience
Closing date
Full Time - 37.5 hours per week
Contract type
Interview date

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service

Solace offers extensive violence against women and girls (VAWG) services in Southwark; these include a range of advocacy and support options for survivors, therapeutic support for children, a behaviour change programme for perpetrators and training for professionals and community members.

Support for survivors in Southwark is predominantly provided through Solace’s advocacy and support service (SASS) which supports survivors of domestic and sexual abuse of all genders and at all levels of risk. Provision includes one to one advocacy support, an IRIS service, a group programme, a Sanctuary scheme and peer support. In addition, Solace runs a number of specialist services for survivors in the borough; these include outreach services run in partnership with Children’s Social Care and Southwark Housing Solutions for women with multiple needs, and a supported accommodation service in dispersed properties for women and their children.

About the Role

As the deputy service manager you will be responsible for the advocacy work delivered as part of Solace’s SASS service. You will manage a large and busy staff team of IDVAs, caseworkers, duty workers, an ISVA and an IRIS advocate educator ensuring that these services are providing the best possible support to survivors, whilst also delivering on commissioner targets across a range of contracts.

About You

If you demonstrate commitment, innovation, passion, non-judgemental and collaboration, you’ll thrive in our diverse feminist team of professional women.   

Ideal candidates will have experience working with victim/survivors of VAWG and a solid understanding of the support options available to them. You will have strong leadership skills, thrive on working under pressure, and be adept at crisis management and prioritising your workload to meet the demands of this busy service.
In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

How to apply

To apply please complete and send the Application Form AND Equality Monitoring form to [email protected] by the closing date above. If for any reason you are having trouble downloading the documents, please email us and we will send the documents to you.

Unfortunately we do not accept CVs.

Please ensure you send the correct documents by the closing date, as late applications will not be accepted.

Due to the number of applications we receive, Solace Women’s Aid cannot communicate further with applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.

Solace is a Disability Confident employer. Please feel free to email us at [email protected] if you require any additional support to apply for this role.

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role

No agencies