Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
About the Service
Islington Solace Advocacy and Support Service (SASS) is a team made up of IDVAs, caseworkers, Complex Needs worker and IRIS workers. We work with all levels of risk and work closely with our partner agencies to ensure victim/survivors of domestic violence receive a good standard of service.
About the Role
As the duty worker you will act as the first point of contact for survivors and professionals contacting the busy Islington SASS service. Managing the duty inbox and phone line you will process new referrals and deal with enquiries from professionals and survivors. In addition, you will carry out risk assessments and safety planning with self-referrals to Islington SASS, ensuring survivors receive effective, timely advice before allocating their case for ongoing support.
We're looking for highly organised and self-motivated applicants who are passionate about ending gender-based violence. You will have a “can-do‟ approach and demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer. Successful applicants will have a sound understanding of the dynamics of domestic abuse, excellent organisational skills, and experience of providing telephone support to survivors of abuse or a similar client group.
In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.
How to apply
To apply please complete and send the Application Form AND Equality Monitoring form to [email protected] by the closing date above. If for any reason you are having trouble downloading the documents, please email us and we will send the documents to you.
Unfortunately we do not accept CVs.
Please ensure you send the correct documents by the closing date, as late applications will not be accepted.
Due to the number of applications we receive, Solace Women’s Aid cannot communicate further with applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.
Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.
Solace is a Disability Confident employer. Please feel free to email us at [email protected] if you require any additional support to apply for this role.
This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role