Duty Worker

£22,500-£27,500 pro rata per annum dependent on qualifications and experience
Closing date
25.5 hours per week
Contract type
Interview date

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service

Southwark Advocacy support service (SASS) provides free and confidential support to survivors of abuse. The teams are made up of professional staff offering short to medium term support to women and men affected by domestic and sexual violence in the community. Our teams offer information, advocacy and specialist services to increase safety and meet a range of needs – these can include ongoing safety concerns, emotional or housing support, legal options, reporting to the police, help around child contact, benefits and financial advice.
An exciting opportunity has arisen in this busy team for a Duty worker. The successful candidate will be responsible for risk and needs assessing and safety planning with survivors of domestic and sexual violence. Acting as the first point of contact for the Southwark SASS service, providing support to survivors of domestic and sexual violence, managing incoming calls and processing referrals.

About the Role

The Duty Worker will lead on dealing with incoming referrals to the Southwark Advocacy Support Service. The role will involve processing all referrals, liaising with professionals, processing referrals and establishing initial contact as per the service’s contract requirement. This will include intake of new self-referrals that the service receives. The process of initial contact will involve completing a SafeLives risk assessment, assessing the service user’s practical and therapeutic needs and supporting with any urgent needs that arise during this contact. Additionally, the duty worker will refer out to MARAC and complete adult or child safeguarding referrals where required in line with SWA’s policies and procedures. The Duty Worker will maintain and manage any waiting lists with weekly follow up contact and will work closely with the Service Manager and all members of the team in relation to the allocation of cases.

About You

The ideal candidate would have demonstrable experience of working with those affected by domestic and/or sexual violence and experience of managing risk and following case management procedures to meet the needs of a diverse and vulnerable client group.
You will have some knowledge of housing, welfare and policy relating to domestic/sexual violence, as well as excellent administrative and time management skills; including multi-tasking and using excel.
You will also have the ability to effectively manage a busy caseload.

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

How to apply

To apply please complete and send the Application Form AND Equality Monitoring form to [email protected] by the closing date above. If for any reason you are having trouble downloading the documents, please email us and we will send the documents to you.

Unfortunately we do not accept CVs.

Please ensure you send the correct documents by the closing date, as late applications will not be accepted.

Due to the number of applications we receive, Solace Women’s Aid cannot communicate further with applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.

Solace is a Disability Confident employer. Please feel free to email us at [email protected] if you require any additional support to apply for this role.

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role

No agencies