Service Manager

£40,000 - £45,000 per annum depending on skills and experience
Closing date
Full Time - 37.5 hours per week
Contract type
Interview date

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service

Solace offers extensive violence against women and girls (VAWG) services in Southwark; these include a range of advocacy and support options for survivors, therapeutic support for children, a behaviour change programme for perpetrators and training for professionals and community members.

Support for survivors in Southwark is predominantly provided through Solace’s advocacy and support service (SASS) which supports survivors of domestic and sexual abuse of all genders and at all levels of risk. Provision includes one to one advocacy support, an IRIS service, a group programme, a Sanctuary scheme and peer support. In addition, Solace runs a number of specialist services for survivors in the borough; these include outreach services run in partnership with Children’s Social Care and Southwark Housing Solutions for women with multiple needs, and a supported accommodation service in dispersed properties for women and their children.

About the Role

As the Southwark service manager you will be responsible for all Solace’s services in the borough, managing a large and busy staff team. Supported by a deputy manager and a number of senior workers you will ensure that services are providing the best possible support to survivors, whilst also delivering on commissioner targets across a range of contracts. This role provides a unique opportunity to manage and shape new specialist services, trialling and evaluating innovative models of support for survivors.

About You

If you demonstrate commitment, innovation, passion, non-judgemental and collaboration, you’ll thrive in our diverse feminist team of professional women.   
Ideal candidates will: 
• Have significant experience working in the VAWG sector in a management capacity
• Have a good understanding of a range of VAWG services including IDVA provision, co-located services, accommodation projects, perpetrator intervention programmes and services for women experiencing multiple disadvantage
• Have sound knowledge of adult and children safeguarding
• Have strong data analysis skills and have experience of writing complex reports for commissioners
• Thrive on working under pressure, prioritising workload and crisis management
• Have a sensitive and non-judgemental approach when working with vulnerable clients
• Be experienced in staff management and development of teams

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

How to apply

To apply please complete and send the Application Form AND Equality Monitoring form to [email protected] by the closing date above. If for any reason you are having trouble downloading the documents, please email us and we will send the documents to you.

Unfortunately we do not accept CVs.

Please ensure you send the correct documents by the closing date, as late applications will not be accepted.

Due to the number of applications we receive, Solace Women’s Aid cannot communicate further with applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.

Solace is a Disability Confident employer. Please feel free to email us at [email protected] if you require any additional support to apply for this role.

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role

No agencies