Duty Support Volunteer

Islington SASS (Solace Advocacy and Support Service) offers vital on-going support to survivors, helping them to rebuild their lives through advice, advocacy & support. We are looking for enthusiastic volunteers to join our team.

Our teams offer support to those affected by domestic and sexual violence in their community. Our teams supply information, advocacy and specialist services to increase service users’ safety and meet a range of needs – these can include ongoing safety concerns, emotional or housing support, reporting to the police, legal options and support through court, help around child contact, benefits and financial advice. As well as providing direct assistance, we also work to build capacity and develop expertise amongst professionals and agencies.

About the role

Islington SASS is a busy service, which receives many referrals every day. You will be supporting our duty team to process referrals and key admin work. If you are interested, you can also be trained to contact clients, making initial welcome or check in calls. You will be in the office in Camden one day a week on a Tuesday or Friday to support with this.

Who are we looking for?

No qualifications are needed for this role. We are looking for passionate volunteers who have:

  • Excellent written and communication skills.
  • Excellent computer literacy
  • Good time management
  • A non-judgmental and open approach.

What can you gain from this opportunity?

  • Volunteers will receive excellent training from a dedicated team, and gain experience using a case management system, safeguarding, talking to survivors and processing referrals.
  • You will be part of an inclusive and dynamic team and have opportunities to shadow different roles to develop knowledge and skills.
  • This is a great role if you are interested in joining the sector or working with survivors of domestic abuse.

We offer great volunteer induction training, where you will be fully supported to understand, and carry put every aspect of the role. Training includes CPD accredited courses, and the opportunity to apply to complete the level 3 Understanding Domestic Abuse Award (DAPA), which is recognized by the Home Office.

Interviews will take place week of 27th May 2024

How to apply

Please read the Volunteer Role Description before you attempt to fill out the application form.

Please complete the Volunteer Application Form and ensure you clearly state the role you are applying for.

Please complete the Volunteer Equality Monitoring Form.

Send the completed Application Form & Monitoring Form along with your current CV to volunteering@solacewomensaid.org.

Please note that our volunteer opportunities are open to women only (exempt under the Equality Act 2010, Schedule 9, Part 1), and that these volunteer roles are exempt from the rehabilitation of offenders act 1974 and subject to enhanced DBS checks where applicable.

Applications which are incomplete will not be reviewed. All our roles are during office hours only unless stated otherwise.


Location: Islington

Hours: 1 day per week Tuesday or Friday

Contract type: 3-6 month commitment


Closing date: 24/05/2024 12:00 am