Refuge Referral Line Volunteer

This is an exciting opportunity to join Solace’s Pan London Refuges Team as a Refuge Referral Line Volunteer. You will play a vital role in supporting women and children escaping domestic abuse by helping them access safe refuge accommodation across London. This is a remote role, ideal for someone who is empathetic, organised, and committed to making a real difference in women’s lives.

As a volunteer, you will respond to calls from women seeking refuge, take referrals, and match them with available spaces. You’ll provide information about Solace’s services, carry out basic risk assessments and safety planning, and signpost to other support where needed.

How to apply

Please read the Volunteer Role Description before you attempt to fill out the application form.

Please complete the Volunteer Application Form and ensure you clearly state the role you are applying for.

Please complete the Volunteer Equality Monitoring Form.

Send the completed Application Form & Monitoring Form along with your current CV to volunteering@solacewomensaid.org.

Please note that our volunteer opportunities are open to women only (exempt under the Equality Act 2010, Schedule 9, Part 1), and that these volunteer roles are exempt from the rehabilitation of offenders act 1974 and subject to enhanced DBS checks where applicable.

Applications which are incomplete will not be reviewed. All our roles are during office hours only unless stated otherwise.